Have you purchased a course, tutorial, or are a member of Insiders and need some help? You’re in the right place!

Please check to see if your question has been answered in the FAQs here. Most problems are easily resolved by carefully following the instructions there.

But if you’re still having trouble, we’ll do our best to help. Please describe the problem as clearly as possible. The more information we have, the faster and more readily we can help!

Most of the time we respond within a few hours, but real life can intervene sometimes, and we do things like sleep and travel. Your patience is appreciated!

NOTE: We must have the email address you used when you purchased your course or Insiders to be able to help you. We also appreciate as much detail as possible if you have seen an error message. Screenshots are super helpful!

Got a more general query? Check here.