Customer Service

How to Order

You can purchase my polymer clay tutorials by clicking on the “Add to Cart” button. When you’ve added all the tutorials you wish to purchase, go to the Checkout.

You can choose to pay with a credit card (the payment processor is Stripe). Prices are shown in US Dollars.

***Please make sure your email address is correct! If it’s entered incorrectly, you won’t get emails with download links, you can’t reset your password, and I can’t contact you!

When You Pay with Credit Card

If you choose Credit Card (Stripe is just the name of the processing company), you’ll next see this screen that summarizes your order. Review the information and click “Place Order”. You can also choose to have the credit card information saved by Stripe so that you can effortlessly make orders in the future. (I do not have access to or store this information.)

After you click or tap “Place Order”, the screen will show a pop-up overlay giving you a place to enter your credit card number, expiration date, and the 3-digit number on the back of your card. Place the order, and you’re done!

After Your Purchase

Immediately after purchase, you will be directed to a Success page which will display the products that you have access to.  You will also be sent an email with your receipt. If you were not logged in during the purchase, you’ll also receive an email with your new account information. Please make note of the password so that you can log in and access your account in the future. If you don’t see this email within a few minutes, check your spam folder. The emails are sent out automatically.

YOU MUST BE LOGGED IN TO ACCESS YOUR TUTORIAL.

You can also access your classes anytime from your account. Just go to My Account, log in, and you’ll see your complete order history with links to access your tutorials.

After you access your class and download your tutorial or eBook, make sure you save the file in a known place on your computer so you can find it again.

About Your Tutorial

My tutorials are delivered through a course framework. If the information is available as a PDF, there will be a download button in the first “topic” of the course. 

All of my tutorials are clearly laid out, well photographed, professionally formatted, and easy to read.

Most of my tutorials include a table of contents with links to the various sections. They have detailed instructions and contain many tips and tricks throughout. There is usually a resources section with suggested suppliers around the world.

Customer Service

Purchase of my tutorials comes with full customer service. I want you to enjoy playing with clay, so feel free to contact me using the email in your tutorial or with the contact form below. If you lose your file, don’t worry, just go to My Account where you can access your class and download another copy of the PDF tutorial or eBook (if included in your purchase).

I do not offer refunds on my tutorials. If you have a problem, let me know and we’ll work something out.

If your tutorial seems to be corrupted and cannot be opened, close and re-open your browser. If you’re having trouble with a PDF, download a second copy from another device. That usually fixes any problems you might have.

Sales Assistance

Please reserve use of this form for sales and pre-sales assistance. Thanks!

My Mailing address is:
Ginger Davis Allman
Davis-Allman, LLC
610-A E. Battlefield #102
Springfield, MO 65807

For more general Terms and Conditions of this website including the cookie policy and other marketing disclosures, please see this page.

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