Customer Service

How to Order

You can purchase my polymer clay tutorials by clicking on the “Add to Cart” button. When you’ve added all the tutorials you wish to purchase, go to the Checkout.

You can choose to pay using Stripe or with PayPal. Both choices will allow you to use a credit card and will accept payment from almost any country in the world. Prices are shown in US Dollars.

***Please make sure your email address is correct! If it’s entered incorrectly, you won’t get emails with download links, you can’t reset your password, and I can’t contact you!

Payment methods can sometimes be confusing, so here’s what it looks like to pay with these to different methods. First is Stripe, then the second is PayPal.

If You Pay with Credit Card

If you choose Credit Card (Stripe is just the name of the processing company), you’ll next see this screen that summarizes your order. Review the information and click “Place Order”. You can also choose to have the credit card information saved by Stripe so that you can effortlessly make orders in the future. (I do not have access to or store this information.)

After you click or tap “Place Order”, the screen will show a pop-up overlay giving you a place to enter your credit card number, expiration date, and the 3-digit number on the back of your card. Place the order, and you’re done!

If You Pay with PayPal

If you choose to pay with PayPal, you’ll be taken to a screen at PayPal that allows you to log in to your PayPal account OR to pay with a credit card. If you use PayPal, just log in and follow their directions. You’ll be returned to my website after purchase.

By the way, you might notice that the PayPal account accepting funds is Davis-Allman, LLC. That’s okay, that’s my official company name.

If you want to use PayPal, but pay with a credit card, here’s what that will look like.

After Your Purchase

Immediately after purchase, you will receive an email with your receipt and a link to download your tutorial. If you were not logged in during the purchase, you’ll also receive an email with your new account information. Please make note of the password so that you can log in and access your account in the future. If you don’t see this email within a few minutes, check your spam folder. The emails are sent out automatically.

YOU MUST BE LOGGED IN TO DOWNLOAD YOUR TUTORIAL. If you receive an error message that “this is not your tutorial”, then you are not logged in to the correct account.

You can also get the most recent version of your tutorial anytime from your account. Just go to My Account, log in, and you’ll see your complete order history with links to download your tutorials.

If your download link isn’t working in your email, go to My Account and download from there. If that isn’t working, then the issue is most likely with your connection or device. Try downloading from a computer on a fast internet connection. That nearly always solves the problem.

After you download your tutorial, make sure you save the file in a known place on your computer so you can find it again.

About Your Tutorial

All my tutorials are professionally formatted documents delivered to you in the form of a pdf file. No physical paper document will be mailed. The file can be read on any computer, laptop, phone, or other digital device such as a tablet, iPad, or Kindle. Most modern devices include software which will automatically display your tutorial. If not, you can find a free pdf reader here: Adobe Acrobat Reader.

Your tutorial is formatted so that it can easily be printed out. Though note that several of my tutorials are quite long and may use quite a lot of ink. If you have a tablet, it’s very easy to read these tutorials right in your studio.

Most of my tutorials include a table of contents with links to the various sections. They have detailed instructions and contain many tips and tricks throughout. There is usually a resources section with suggested suppliers around the world.

Customer Service

Purchase of my tutorials comes with full customer service. I want you to enjoy playing with clay, so feel free to contact me using the email in your tutorial or with the contact form below. If you lose your file, don’t worry, just go to My Account where you can download another copy.

I do not offer refunds on my tutorials. If you have a problem, let me know and we’ll work something out.

If your tutorial seems to be corrupted and cannot be opened, delete the file and download it again. That will usually fix it.

Sales Assistance

Please reserve use of this form for sales and pre-sales assistance. Thanks!

My Mailing address is:
Ginger Davis Allman
Davis-Allman, LLC
610-A E. Battlefield #102
Springfield, MO 65807

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